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frog-Cap-Invent-logo

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Inspiring tomorrow’s shopping innovations

A Testing Ground for the Future of Retail

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Testing new ideas

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How CornerShop solves the retail innovation pain points  

From initial idea to super scale 

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A crucial tool for learning about new technologies but lacking real-world context around customer interest and staff ability to understand and operate.  

Lab testing

A safe and flexible environment for real-world testing where we can validate learnings and iterate fast to discover exactly what and how we would test in a full store.  

CornerShop

Allows the new product, experience or service to be tested across different store types and locations, and to explore live interactions with store systems and processes. 

Pilot Stores

Once customer need, operational process and technology across all major variations have been validated, scaling can prove the business case and realize the value. 

Scale

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The increasing acceleration of   technology and consumer’s demand for more from their instore experiences is forcing retailers and brands to strive for increasingly innovative ways to engage with their customers. We wanted to find a way to help our clients take risks. 

Striving for change

Challenge

In a retail context, taking risks means rapid test and learn cycles, as well as identifying strong signals to give the confidence to move new ideas and technologies faster through the innovation funnel. CornerShop is a pop-up retail space solution that enables us to play safely with risk.

Taking risks

Solution

Since we first opened our doors, we’ve helped clients understand consumer needs by testing and learning across multiple live pop-ups, imagining and building and testing unique experiences—ranging from true frictionless shopping to connected packaging and clothing.

Open for business

Outcome

Project highlights

Accelerating positive innovation 

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Five concepts we have tested in Cornershop 

What we're learning 

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<a href="https://www.frog.co/contact">Get in touch today</a> to learn how we can help you deliver the future of retail.

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Meeting the evolving needs of retailers and brands

Designing a Frictionless Future for Dunkin’ Customers

Re-inventing the Urban Neighborhood Sports and Entertainment Experience

How CornerShop solves the retail innovation pain points  

The missing piece of the puzzle

Inventing Tomorrow's Bank Through Innovation

Powering up a dedicated in-house innovation and acceleration center

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Inventing tomorrow's bank

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New forms of work contracts have emerged, such as "task-based" contracts, facilitated in particular by platforms like Uber or Deliveroo. The BNP Paribas innovation team wanted to better understand this target clientele to be able to imagine the new products or services it could develop for this type of worker. To get to know this growing trend, the two teams from DITA and frog created a series of personas and analyzed the factors driving the emergence of this trend. This process also included interviews with Uber employees, and the study of competitors from BNP Paribas and other brands. Together, these studies provided a picture of the potential impact of the gig economy, and were followed up by a sprint to develop a relevant strategy.

Exploring the gig economy

New face of work

Chatbots are everywhere, present on virtually every site. BNP Paribas already had its own chat solution, but wanted to improve its performance. They wanted a clear strategy and a new solution, in line with the customer journey and qualitative user experience it was keen to offer. The timing was right for this, as it coincided with the emergence of technologies such as ChatGPT, whose potential in this area is immense. Stakeholders built a nine-week sprint program and imagined several scenarios; eight of these potential ideas were further analyzed: their viability, desirability and feasibility. Finally, prototypes were co-constructed by all stakeholders, providing BNP Paribas with a complete strategy and a set of potential options.

Elevating the use of bots

Streamlining services

In a competitive context where banking and non-banking players are launching their own cashback programs, BNP Paribas wanted to develop its own program, with the aim of attracting and retaining its customers as well as providing them with added value, enabling them to micro-save and treat themselves. The DITA innovation team and frog defined a strategy for the program, designed the customer journeys, built the MVP and tested the solution with BNP Paribas employees. In just 10 months, the Mes Extras program was launched on the market, and now offers automatic discounts from privileged partners to over 280,000 customers.

Launching a cashback program

User perks

Three avenues of exploration

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Personal Finance One Text at a Time - Charlie

Rebranding Human-Centered Banking

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How AI-powered connected products are enabling Purina to grow their business for good  

Transforming Pet Care with AI

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Delivering a first for Purina

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Purina acquired IP related to cat health monitoring that they wanted to incorporate into their first connected ecosystem offering. To be successful, the offering needed to be worthy of the Purina brand, meeting security, performance and pricing expectations of their customers, while also being a viable business. Purina needed a partner to guide them through the complex business and technical challenges associated with the journey to commercialization.

Orchestrating a business and technology transformation 

We applied our convergent design approach bringing a multidisciplinary team together to iteratively refine a solution that is viable as a business, desirable to consumers, technically feasible and sustainable. This resulted in delivering a cohesive connected system that allows hardware, software and AI to work together with a minimum carbon footprint; a new business, pricing and operating model that delivers value to Purina; and a delightful user experience that pet parents love.

Iterative convergent design

As a trusted business and technology transformation partner, we empowered Purina to focus on what they know best—pets and the people who care for them—while enabling Purina to successfully launch their first connected offering in less than two years. This has given Purina a powerful new direct connection to their consumers, opening up new sales channels and revenue models. More importantly, it has given pet parents peace of mind. Pet parents are celebrating the system with <a href="https://www.petivity.com/products/smart-litterbox-monitor" target="_blank">positive reviews</a> and crediting Petivity for saving their cats' lives.

Ready for launch

Outcomes

Innovation at scale

The Petivity Smart Litter Box Monitor is elegant in its apparent simplicity. But a lot of complex challenges were overcome to arrive at the ability to distinguish between multiple cats while protecting user privacy, keeping the user experience streamlined and hitting an aggressive price point. For example, it was crucial that the device didn’t require the use of intrusive cameras, Radio Frequency Identification (RFID) chips or special collars. 

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Activating the power of AI

Providing insights while protecting privacy

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Crafting the perfect user experience

For ALL users—pets and humans

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We are proud to have helped Purina bring their first connect system to life and realize a decades-long ambition to deliver AI-powered connected product experiences to their customers.  

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Unlocking Petivity’s value 

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Build intelligent offerings, ecosystems and transformational solutions with frog.

Discover the New Connected World Offering

outline

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Decarbonizing Trucking with Hydrogen

Breathing Life into Lumen

IoT, data and sensors take the guesswork out of generator brush health and maintenance

Using Data for Reliable Power Generation 

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IoT Meets the Power Plant

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Brush replacement involved intricate inspection to assess key features which, if missed, could lead to fires, offline generators or slowed electricity flow. This meant locating and inspecting as many as 200+ brushes per generator.   

Saying no to complexity

Our experts invented a novel sensor that understands and communicates details like brush length, in real time, to a custom hub, alerting when brushes need to be changed. Now, there’s no longer a need for manual inspections. Setting sights on sensors The sensor measures many other data points of the generator’s operation, alerting users to out-of-range parameters. This helps teams manage generator performance and address issues before they become catastrophic.

Engineering that solves

Today, Cutsforth’s customers can remotely monitor brush and generator health, enabling maintenance teams to proactively manage service and resource needs.  

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	Global		EN
	France		FR

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