Automotive &amp; Mobility

Communications

Consumer Products

Financial Services

Healthcare

Media

Retail

Social Impact

Technology

Brand Strategy, Design &amp; Performance

Client Collaborative

Connected World

Content &amp; Asset Management

Corporate Venture Building

CX Strategy, Design &amp; Performance

DesignOps

Engage at the Edge

Growth Strategy

Industrial Design

Innovation Strategy

Membership &amp; Loyalty

Organization Design

Product Design &amp; Build

Product Design &amp; Delivery

Service Design

Startup Growth

Sustainability

frog-cap-invent-logo

frog-Cap-Invent-logo

global

france

Inspiring tomorrow’s shopping innovations

A Testing Ground for the Future of Retail

24_case_study_cornershop_header

24_Case_Study_CornerShop_Header

Testing new ideas

24_case_study_cornershop_2

24_Case_Study_CornerShop_2

How CornerShop solves the retail innovation pain points  

From initial idea to super scale 

24_case_study_cornershop_infographic_desktop_v2

24_Case_Study_CornerShop_infographic_desktop_v2

24_case_study_cornershop_infographic_mobile_v2

24_Case_Study_CornerShop_infographic_mobile_v2

A crucial tool for learning about new technologies but lacking real-world context around customer interest and staff ability to understand and operate.  

Lab testing

A safe and flexible environment for real-world testing where we can validate learnings and iterate fast to discover exactly what and how we would test in a full store.  

CornerShop

Allows the new product, experience or service to be tested across different store types and locations, and to explore live interactions with store systems and processes. 

Pilot Stores

Once customer need, operational process and technology across all major variations have been validated, scaling can prove the business case and realize the value. 

Scale

normal

The increasing acceleration of   technology and consumer’s demand for more from their instore experiences is forcing retailers and brands to strive for increasingly innovative ways to engage with their customers. We wanted to find a way to help our clients take risks. 

Striving for change

Challenge

In a retail context, taking risks means rapid test and learn cycles, as well as identifying strong signals to give the confidence to move new ideas and technologies faster through the innovation funnel. CornerShop is a pop-up retail space solution that enables us to play safely with risk.

Taking risks

Solution

Since we first opened our doors, we’ve helped clients understand consumer needs by testing and learning across multiple live pop-ups, imagining and building and testing unique experiences—ranging from true frictionless shopping to connected packaging and clothing.

Open for business

Outcome

Project highlights

Accelerating positive innovation 

24_case_study_cornershop_portrait-3imagesmodule

24_Case_Study_CornerShop_portrait-3imagesmodule

24_case_study_cornershop_5_v2

24_Case_Study_CornerShop_5_v2

24_case_study_cornershop_4

24_Case_Study_CornerShop_4

Five concepts we have tested in Cornershop 

What we're learning 

24_case_study_cornershop_concept5_v3

24_Case_Study_CornerShop_concept5_v3

24_case_study_cornershop_concept3

24_Case_Study_CornerShop_concept3

24_case_study_cornershop_concept4_v2

24_Case_Study_CornerShop_concept4_v2

24_case_study_cornershop_concept1_v2

24_Case_Study_CornerShop_concept1_v2

24_case_study_cornershop_concept2_v2

24_Case_Study_CornerShop_concept2_v2

<a href="https://www.frog.co/contact">Get in touch today</a> to learn how we can help you deliver the future of retail.

frog_icon_abstrac_retail

frog_icon_Abstrac_retail

Meeting the evolving needs of retailers and brands

Designing a Frictionless Future for Dunkin’ Customers

Re-inventing the Urban Neighborhood Sports and Entertainment Experience

How CornerShop solves the retail innovation pain points  

The missing piece of the puzzle

Leveraging real-time insights and optimizing processes with the People Data Centre

Creating Consumer Insights at Scale

unilever-creating-consumer-insights-at-scale-header

unilever-creating-consumer-insights-at-scale-Header

State-of-the-art analytics 

unilever-creating-consumer-insights-at-scale_01

Unilever’s data was being provided and analyzed by different suppliers, they wanted to pivot to in-house data infrastructure as a way of saving resources and generating additional value.

In-house data powerhouse

Following an insights and market research phase, our approach was to start small with pilots in selected markets to demonstrate value, before expanding to multi-functions and multi-markets.

A collaborative drive

By collating data from multiple sources and leveraging a global data science capability, the PDC delivers unparalleled insights and is the heart of Unilever's consumer-centric digital revolution. 

Consumer-centric at heart

Understanding wants and needs

The PDC was developed as a service to help brands within Unilever go to market using the three core categories of digital marketing, advanced analytics and technology. We achieved this with four supporting pillars:

Building the service pillars of the PDC 

unilever-creating-consumer-insights-at-scale_02

unilever-creating-consumer-insights-at-scale_03

Unilever estimate they’re currently saving <a href="https://www.capgemini.com/gb-en/solutions/people-data-centre/" target="_blank">30 million euros a year</a>. This means the PDC is half the cost of traditional consumer intelligence—and delivers insights twice as fast.

unilever-creating-consumer-insights-at-scale_icon

Exponential knowledge processing 

Transforming Pet Care with AI

Pioneering Mobility Solutions with Data Transformation

connected-world-case-study-grid3-2

connected-world-case-study-Grid3

Bolstering Volvo Group’s data capabilities to provide customers with intelligent new offerings

Harnessing Data for Leaner and Greener Future of Mobility

23_frog_volvo_harnessing-data-for-leaner-and-greener-future-of-mobility-01

Volvo and frog put customers first

23_frog_volvo_harnessing-data-for-leaner-and-greener-future-of-mobility-02

Looking ahead, Volvo Group knew it had to find new ways to support its customers as they navigate the changing automotive and transportation landscape. Volvo Group set its sights on routing customer data into useful mobility solutions for their customers and serving them through a differentiated customer experience. Realizing the need for an intelligent products and services ecosystem, Volvo Group teamed up with frog, Capgemini and Microsoft to establish a world-leading data and analytics service.

Connecting Data and Customer

The multinational team set out to uplift Volvo Group’s data and analytics capabilities to obtain actionable insights to help Volvo customers unlock added value out of their mobility solutions. Enabled by its new data platform and capabilities, Volvo Group was able to create a new business model that would shift their customer relationships from ad-hoc problem-solving support to long-term business optimization partnerships. With the advisory model, Volvo customers gain access to an evolving ecosystem intended to provide them with enhanced support and recommendations aimed at improving their operations and user experience.

From Manufacturer to Advisor

Transforming from ad-hoc problem-solving support to long-term partnership and connected solutions provides Volvo Group's customer with value and peace of mind in their business optimization journeys. The beneficial customer outcomes include: • Savings through efficiency improvements in daily operations, e.g., fleet management, logistics and e-truck charging optimization • Reduction of CO2 emissions • Improvements in driver satisfaction At the same time, it advances Volvo’s servitization goals, helping them stay ahead of the curve by bringing a complete service offering to the market.

Value. Ease. Peace of mind.

Outcomes

Creating a data-driven customer experience 

23_frog_volvo_screen_tablet_01

23_frog_Volvo_screen_tablet

As a result of the initial pilots, Volvo has seen a + 40 pts increase in data reports take rate—from 35% to 75%.

23_frog_volvo_harnessing-data-for-leaner-and-greener-future-of-mobility-icon

A Better Customer Experience

23_frog_volvo_tablet_image

23_frog_Volvo_tablet_image

23_frog_volvo_harnessing-data-for-leaner-and-greener-future-of-mobility-06

23_frog_volvo_harnessing-data-for-leaner-and-greener-future-of-mobility-05

Build intelligent offerings, ecosystems and transformational solutions with frog.

Discover the New Connected World Offering

connected_world-comp_video5-2

connected_world-comp_video5

Decarbonizing Trucking with Hydrogen

Deepening Customer Engagement with IKEA Retail

frog and IKEA Retail (Ingka Group) worked together to transform an underutilized customer club into a core part of its customer engagement strategy

ikea_living-room_header

IKEA_living-room_header

Creating a more rewarding experience  

How does it work? 

Collecting reward keys 

ikea_yellow-grid

IKEA_yellow grid

ikea_reward_keys_phone_mockup

IKEA_reward_keys_phone_mockup

video_cover_reward_keys_ikea

Video_Cover_Reward_keys_IKEA

IKEA saw that their customer club had potential to engage more members, in more meaningful ways. They wanted a new rewards concept that would activate support and recruit members towards the highest form of engagement—their home furnishing project journeys.

Growing IKEA Family’s impact 

frog collaborated with IKEA to research, design and create a global rewards framework operating as a consistent way of rewarding customers across every country, whilst offering local countries flexibility to adjust.

Transforming engagement-driven loyalty 

After trials in Sweden and Spain, reward keys from IKEA Family has launched in Portugal, Italy and Australia. Work continues with frog to boost deployment to 27 markets, ensuring customers globally can benefit from a more rewarding experience.

Substantial growth, increased engagement 

Delivering at scale

IKEA’s expansion of the reward keys program shows confidence in the potential transformation to drive its membership engagement strategy forward and deepen relationships with customers.

frog-icon-commercedigitalworld

frog-icon-CommerceDigitalWorld

Expanding to engage the “many people”

Note: The images presented here are mock-ups and not reflective of the final solution.

Creating a Loyalty Program to Deepen Customer Relationships and Drive Cross-sell

Deepening Engagement & Loyalty with Their Best Customers

Clothed in Chaos

Speculative design meets fashion for a climate-affected future

23_machina_clothed-in-chaos-01

The power of provocation as a creative tool 

23_machina_clothed-in-chaos-02

23_machina_clothed-in-chaos-04

23_machina_clothed-in-chaos-03

Our collaboration emerged from a shared sense of urgency to meet the climate crisis head on. We wanted to create speculative fashion designs that raised awareness and debate about the realities of a not-too-distant future. For this reason, we felt that the designs should explore a more dystopic future reality and begin to imagine how clothing could help us survive in that world. 

	Global		EN
	France		FR

	Global		EN
	France		FR

Consumer Products

Our Studios

Careers