To succeed, organizations must be designed to nurture long-term customer relationships, to respond with speed and agility, and be free to seize new opportunities. frog uses design to reveal the organizational, operational and cultural barriers to success—and ways to solve for them.
Design acts as a catalyst for change, revealing the operational and cultural implications of a new way of work. We use a design-centered approach to assess your organizational readiness and to build solutions that ensure a more nimble, adaptive and innovative culture takes root and flourishes.
A vision without in-market successes rarely transforms an organization. We work with your teams to use lean, agile approaches to launch new products, and use them as a rallying cry for the merits of a new way of working for your customers.
New skills truly come to life when they are practiced. We design the internal tools and technologies which make a new way of work faster, smoother, and more collaborative in the day-to-day action of teams.
Experience-centered organizations keep the customer journey at the heart of decision-making. We operationalize a shared vision and the processes that drive alignment throughout the organization, and strengthen your creative competitiveness.
Sustaining exceptional customer relationships over time requires a workforce culture that values and empathizes with the customer. We design the tools, learning experiences, and cultural opportunities that help new perspectives come to life in today’s teams and tomorrow’s talent.
Our work fundamentally changes the way businesses and industries operate, creating measurable value for our clients, end users and society. Talk to our business development team about working with frog.
frogCamp™ allows us to work with visionary leaders to grow the internal capabilities and processes required to deliver exceptional customer experiences through creation of tailored learning experiences, toolkits and curriculum.
A new customer experience design transforms BNY Mellon into a digital-first company
We actively engage in conversations at the intersection of design, technology and business. Contact us with interview and speaking requests.
“Companies are taking a hard look at their culture, technology and how they work to have the nimbleness to stay ahead of their customers. Design-led efforts make this change faster for the company and their customers.”