Customer Experience Design

Great experiences translate to strong, lasting relationships.

Customers and businesses connect in a myriad of ways—encountering each other in person, through physical service interactions and digital channels, and even in the exchange of data. frog combines human-centered design with leading-edge technology to deliver compelling experiences that move markets and transform businesses.

Intesa Sanpaolo

A hyper collaborative design process helps Italy’s largest bank reinvent the branch customer experience.

frog envisions future experiences, evaluates market opportunities and leverages technology expertise to prototype, develop, and deliver solutions into the hands of our clients’ customers.

Customer Experience Evaluation

frog uses a variety of data analysis and research tools and to understand existing interactions with customers across touchpoints, and anticipate shifts in customer expectations. These are mapped against the capabilities and culture of our clients’ organizations, to inform possible growth paths.

Defining the Vision

frog sets clear objectives for distinctly better customer experiences, with an eye toward what is possible instead of what is already popular.

Designing and Sustaining Growth

frog’s design, strategy and technology teams create experiences that are in step with our clients’ growth strategies and feasible to execute, helping our clients create real value in their customers’ lives that can be sustained over time.

Creating Organizational Alignment

We collaborate across business units to create translate a shared vision of the future into a cohesive ecosystem of brands, products, and services. We also give our clients practical tools to maintain a cohesive customer experience over time and prevent fragmentation.

Leveraging Data Intelligence

Our data scientists help organizations make the most of what they already know about their customers, mining existing information to identify opportunities to bring entirely new experiences to the market.

Work with frog

Our work fundamentally changes the way businesses and industries operate, creating measurable value for our clients, end users and society. Talk to our business development team about working with frog.

Related Content

Media Inquiries

We actively engage in conversations at the intersection of design, technology and business. Contact us with interview and speaking requests.

frog POV

“We piece together not just what the customer need is, but also look at the company and what they’re able to deliver today, in order to imagine how they will need to flex and grow in order to compete in this disruptive future we’ve envisioned together.”

Sean Rhodes, Executive Creative Director

Work with frog

Our work fundamentally changes the way businesses and industries operate, creating measurable value for our clients, end users and society. Talk to our business development team about working with frog.

Media Inquiries

We actively engage in conversations at the intersection of design, technology and business. Contact us with interview and speaking requests.

Careers at frog

We look for hybrid talents and build our global teams around divergent expertise, which allows us to solve problems and uncover opportunities in unique ways. See current opportunities and apply.