Customer Experience Strategy & Design

Human-Centered CX
The quality of a customer’s experience with the businesses and organizations that serve them defines the very value of the enterprise itself. While organizations that focus on CX management often lose sight of their customers’ motivations and are unprepared to adapt when customers’ needs evolve, organizations that focus on human-centered design will enjoy CX that builds customer loyalty and informs their business strategy. frog uses experiential design thinking to envision, define and build differentiated customer experiences that resonate not just for today, but for tomorrow as well.