delivering a better customer experience

The Business Value of Customer Experience

How to drive ROI on Customer Experience Strategy and Design
Report
What are you doing to deliver exceptional customer experience?
What does quality Customer Experience look like to your business?
What steps are you taking to deliver exceptional Customer Experience?
How will you unify your teams to pursue better experiences that lead to increased customer loyalty and sustainable business value?
What’s in the report: 
  • Ways to uncover CX opportunities in your business.
  • Strategies to communicate and measure the impact of CX initiatives.
  • The 4 Effects of Better Customer Experience.
Authors
Octavio Egea
Executive Strategy, frog Madrid
Octavio Egea
Octavio Egea
Executive Strategy, frog Madrid

Octavio Egea is Executive Strategy Director at frog Madrid. For 20+ years, Octavio has been helping organizations decipher, navigate and thrive in complex industry contexts, deploy new growth platforms and embrace innovation to drive superior alpha. As Executive Director of frog’s EMEA Strategy practice, Octavio leads a team of passionate strategists assisting start-ups and global corporations in identifying emerging opportunities, developing growth strategies, building new businesses, and creating innovative and meaningful experiences that resonate with customers and employees.

Nieves Padilla
Senior Strategist, frog Madrid
Nieves Padilla
Nieves Padilla
Senior Strategist, frog Madrid

Nieves Padilla is a Senior Strategist at frog Madrid. Combining an innovative mindset and a practical approach to make data-driven decisions, she is able to conceptualize complex business challenges in order to drive change in organizations. She brings more than 8 years of experience in strategy consulting engagements involving customer experience transformation, organizational transformation and corporate and portfolio strategy for worldwide companies within industries such as financial services, transport, services or tourism & entertainment.