Digital Transformation Design

Digital Transformation Needs Design

How to drive ROI on Customer Experience Strategy and Design
Report

As more financial services institutions are vying for customer attention in an increasingly crowded market—one that’s being encroached upon by like likes of Google, Apple and Amazon—it’s more important than ever to lead digital transformation with design. Customers expect their products and services across industries to stand up to digital giants and startups, meaning design is no longer a nice-to-have, but a necessity for survival.

Download the Report to learn more about:

  • Moving from digitization to transformation
  • Strategies to keep your DX in service of your CX
  • Leading with design to win with design
Authors
Toshi Mogi
Toshi Mogi
Toshi Mogi

As AVP of Innovation Strategy at frog, Dr. Toshiharu (Toshi) Mogi leads the Financial Services Practice. With over 20 years of experience, Toshi leads frog engagement teams to incorporate design thinking, emerging technologies, market disruptions, and entrepreneurial methods to help clients identify opportunities, develop competitive growth strategies, and create new innovative products and experiences.