Program Management
New York

Head of Program Management

Why join frog?

Joining frog means you’ll be joining the “pond,” a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience through design, while each bringing our unique and diverse skills and experiences to the table. We draw on our global reach and local knowledge to solve complex problems and design innovative, sustainable solutions that touch hearts and move markets. frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to Make Your Mark on every project, in your studio, your community—and the world at large.

Head of Program Management, North America


We are seeking an experienced Program Management leader to oversee and grow the PM function across our North American studios. The Head of Program Management will serve as a discipline level leader, has a passion for developing talent, will be responsible for recruiting and retaining a world class team and will ensure best practices across the function.

In this role, you will:

  • Drive the development and enhancement of frog’s program management best practices across our North American studios
  • Provide career management and growth to a team of seasoned Program Management leaders; providing mentorship to ensure their success
  • Develop executive level relationships within frog and Capgemini Invent
  • Leverage deep project management expertise, including management of project scope, schedule, issues, risks, communication cadence, as well product/service delivery knowhow and team and client relationships
  • Regularly collaborate with frog colleagues in the NA leadership team as well as globally to ensure consistency, quality and best practices across the function

We want you to have:

  • 18+ years in consulting, agency, or industry related experience with exceptional abilities in building client relationships, team building and program management
  • Proven leadership experience with the ability to recruit, manage and mentor a high caliber team of diverse program/project/product managers
  • Deep understanding of project management and solution delivery tools and methodologies, with proven ability to manage project scope, project teams, and client expectations
  • Demonstrable experience managing medium to large-sized teams of cross discipline resources with complex, multi-location programs while maintaining budget
  • Ability to develop strong relationships and enable cohesiveness across diverse individual skills and styles
  • Experience in business development practices including contract writing, negotiation, and a commitment to contract compliance
  • Ability to interact with client at all levels, from project administrators to CEOs
  • Business-level fluency in English

It would be a bonus if you had:

  • Experience leading a client service organization, preferably with top tier consulting firm or major design studio with responsibilities for your own P&L
  • Proven account management skills with experience developing major accounts
  • Made your mark in product design and agile delivery
  • Empathy for those we design for within frog

Equal Opportunities at frog

frog is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status, or any other characteristic protected by law.

frog is a global business with teams working across the world. To help us process your application, please ensure that your application documents (CV, cover letter, portfolio, etc.) are all in English.