Why join frog?
Joining frog means you’ll be joining the “pond,” a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience through design, while each bringing our unique and diverse skills and experiences to the table. We draw on our global reach and local knowledge to solve complex problems and design innovative, sustainable solutions that touch hearts and move markets. frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to Make Your Mark on every project, in your studio, your community—and the world at large.
We are looking for a talented Lead Design Researcher to join our studio in Philadelphia.
At frog, we believe and know that great design is founded in strong user insights. By taking a human-centered approach, we uncover people’s needs, motivations, and behaviors to define key opportunities to improve our clients’ processes, services, or products.
As an Associate Director of Design Research, you have experience leading all research aspects of an engagement, from managing recruitment and gathering user requirements and needs, to analyzing and synthesizing research data, communicating findings to clients, and translating research into tactical and strategic design output.
In addition to applying your design research skills to new types of user experience challenges, you will also provide oversight and leadership to the broader team, with managerial responsibilities for 2 – 4 junior design researchers.
You have a substantial track record of applying design research methods, from usability testing to survey design to diary studies, to complex problems using human centered design practices. Not only do you understand the importance of user experience, but you also know how to build that strategically and communicate it to our clients and design teams.
You are passionate about solving design challenges together on a team of other researchers, designers, developers, and producers. You strive to tell compelling, insight-driven user stories that propel decision-making and strategy.
Step 1: Send your application with your resume and a link to your portfolio. If you have a cover letter, feel free to add it too, but that is not required. Please note that in our application form, there are also two questions we would like you to answer (please try to keep each answer under 150 words):
Step 2: We read through your application and if we like what we see, we'll set up a 30-minute screener video call with you.
Step 3: If both we and you are still excited, we’ll set you up to meet with one of our Design Research Leads on a 30-minute call.
Step 4: After talking with our Design Research Lead, you will have a chance to meet with some of our Philadelphia team to present your work and have a series of interviews with various team members. This will be remote.
Step 5: If we think you're a good fit, we'll set up one more 30-minute video call for you to speak with our recruiter about hiring and offer logistics.
Step 6: We'll send you an offer we hope you accept.
Equal Opportunities at frog
frog is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status, or any other characteristic protected by law.
frog is a global business with teams working across the world. To help us process your application, please ensure that your application documents (CV, cover letter, portfolio, etc.) are all in English.